Company Profile:

Electro Rent is a leading global provider of test and technology solutions that enable its customers to accelerate innovation and optimize investments. Electro Rent’s rental, lease, sales, and asset management solutions serve industry-leading innovators in communications, aerospace and defense, automotive, energy, education, and general electronics and have done so since 1965.

Business Profile: 

Electro Rent Americas is a leading supplier of complex components and assemblies to the global aerospace industry.

With a deep understanding of test equipment life cycles and utilization, our team of test equipment specialists offer comprehensive strategies that lower the cost of test. Our team, including highly-skilled engineers, responsive customer service representatives and excellent global logistics professionals, make sure you get the right test equipment right when you need it. Electro Rent helps design an acquisition approach that helps minimize the cost of acquiring equipment, optimize its use, and maximize return after use, saving time and money at each stage.

Location Profile:

Headquartered in West Hills, California, this company employs people worldwide as the leading Global One-Stop-Shop Solutions Provider of Mission Critical Test and Measurement Equipment and Technology Products.  Electro Rent is relentless in its dedication to being a high-quality, low-cost and on-time supplier; delivering the highest value to its customer while continually pursuing strategic, sustainable and profitable growth.

Position Summary:

The primary role of the Sales Support Rep (SSR) is to assist the Inside Sales Engineers (ISE’s) with generating more revenue from open and existing quotes / business opportunities.  The SSR will work closely with his/her team of ISE’s to manage open quotes / business opportunities.  The SSR will assist and qualify controllable leads and distribute these based on several criteria including immediate revenue potential.  The criteria for lead distribution also includes: territory assignment, existing relationships, product expertise, and workload.  Occasionally the SSR will manage the lead themselves through to order closure where the need for an ISR isn’t required. 

• Maintain open quotes / business opportunities follow-up
• Accurately document all stages of the opportunity
• Customer interaction on leads not assigned to ISE
• Qualification of controllable leads
• Continuous customer engagement on post purchase orders
• Distribution of controllable leads
• Collaborates with various OEM’s to manage rebate programs
• Other duties as assigned

• Excellent verbal and written communication skills, with accurate data entry
• Fully competent with Microsoft Office software applications and Internet search engines
• Must be knowledgeable on current technology trends
• Two plus (2+) years related sales support experience or work dealing directly with customers by phone and email
• AA degree or equivalent, required, some technical training preferred
• Must be well organized, able to multi-task while dealing with concurrent selling situations
• Ability to develop and maintain positive customer relationships over the phone
• Ability to perform the required physical elements of the job (listed below)

Experience & Education

• AA degree or equivalent is required
• Two plus (2+) years related sales support experience or work dealing directly with customers by phone and email

Measurement of Performance

• Ability to successfully contact, qualify, and pursue revenue with new leads and existing open quotes / business opportunities.
• Information accurately entered into ER’s PERFECT platform, Salesforce platform, emails, and contact management program.
• Tangible evidence of SSR’s efforts measured by quotes / business opportunities closure rate, revenue captured with existing open quotes, and quality of initial lead follow-up results.
• Team Player capable of interfacing with other salespeople in multiple positions (AM, TSE, ISR, Mgmt., etc.)
• General performance as defined by standard company performance evaluation form.

*This position is hybrid and requires you to be at our West Hill Corporate HQ 3 days a week.

* Salary will vary between $55,000 and $62,000 per year plus sales commission paid monthly, estimated on target earnings $72,700 max

Physical Requirements

• All positions will require, to some degree, the physical abilities described below to perform the essential functions of the job
• Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods.  Full time is typically considered to be 40 hours per week
• Communicate effectively, both oral (in person and on the phone) and written.
• Move around and through all work areas as needed, may include climbing stairs or ladders
• Lift and/or move up to 10 pounds (i.e. books, reports, binders etc.)
• Regularly sit at the assigned workstation
• Use keyboard or equivalent equipment, to access the computer,
• Use hands to manipulate documents and general paperwork to view contents
• Read documents, reports, files etc.
• Communicate effectively using the telephone

Electro Rent is the largest, most comprehensive test equipment services provider for market-leading customers around the world. We are focused on delivering outstanding service for customers across a broad range of industries including Aerospace/Defense, Telecommunications, Mobile/Computing, Power & Industrial, Automotive, Medical, Education, New Space, Data Products Rental and more. With 1.1 billion of inventory, immediate shipping to over 100 countries, and a world-class accredited calibration and repair lab, our team of experts solve tough technical and financial challenges related to testing.

Electro Rent is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

All offers of employment are contingent upon the completion of a pre-employment background investigation that may consist of, but is not limited to, a: pre-employment drug & alcohol screen, criminal background investigation, and documentation required by the Immigration Reform & Control Act of 1986 or other applicable regulations. During the background investigation process, a record of conviction or other adverse issues will not necessarily disqualify a candidate from employment. Electro Rent will consider factors such as 1) the length of time that has passed since the offense or adverse issue; 2) age at the time of the offense or adverse issue; 3) the severity and nature of the offense or adverse issue; 4) the relationship of the offense or adverse issue to the position for which you have applied, and 5) evidence of rehabilitation. Additionally, candidates who refuse to submit to a drug and alcohol test or who fail to show up for a drug test within the required time will no longer be considered for employment, and any offer of employment will be rescinded.