The primary role of the Sales Support Rep (SSR) is to assist the Inside Sales Reps (ISR’s) with generating more revenue from open and existing quotes / business opportunities. The SSR will work closely with his/her team of ISR’s to determine which of their open quotes / business opportunities can be closed with orders and retire those quotes / business opportunities where the opportunity has expired. The SSR will assist and qualify controllable leads and distribute these based on several criteria including immediate revenue potential. The criteria for lead distribution also includes: territory assignment, existing relationships, product expertise, and workload. Occasionally the SSR will manage the lead themselves through to order closure where the need for an ISR isn’t required.
The SSR will also work very closely with their team of ISR’s to assist with open quote follow-up. They will meet with their team daily to discuss priorities and strategies to bring these quotes to closure. The SSR will be responsible for closing the open COM once they determine the requirement is no longer active (project cancelled and/or requirement not needed), or the order has been lost due to other factors including price, equipment availability, and/or credit requirements.
MEASUREMENT OF PERFORMANCE
All positions will require, to some degree, the physical abilities described below in order to perform the essential functions of the job:
Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods. Full time is typically considered to be 40 hours per week.