Customer Service Support Manager
The Customer Support Representative receives and manages telephone calls/emails regarding equipment and billing issues. Provides a resolution to the problem or coordinates the activity with other departments as needed.
Measurement of Performance
All positions will require, to some degree, the physical abilities described below in order to perform the essential functions of the job:
Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods. Full time is typically considered to be 40 hours per week.
Electro Rent is the largest, most comprehensive test equipment services provider for market-leading customers around the world. We are focused on delivering outstanding service to customers across a broad range of industries including Aerospace/Defense, Telecommunications, Mobile/Computing, Power & Industrial, Automotive, Medical, Education, New Space, Data Products Rental and more. With $1.1 billion of inventory, immediate shipping to over 100 countries, and a world-class accredited calibration and repair lab, our team of experts solve tough technical and financial challenges related to testing.