Electro Rent Corporation

  • Order Expeditor

    Van Nuys, CA
  • Overview

    Once the order has been created the Order Expeditor is the central point of contact between the sales department and all other internal departments that need to be engaged for order fulfillment. This role also requires direct involvement with the customer as they will be interfacing with them on the order fulfillment journey so too are aware of any issues that pertain to delivery expectations.


    Electro Rent is the largest, most comprehensive test equipment services provider for market-leading customers around the world. We are focused on delivering outstanding service to customers across a broad range of industries including Aerospace/Defense, Telecommunications, Mobile/Computing, Power & Industrial, Automotive, Medical, Education, New Space, Data Products Rental and more. With $1.1 billion of inventory, immediate shipping to over 100 countries, and a world-class accredited calibration and repair lab, our team of experts solve tough technical and financial challenges related to testing.


    • Constant review of orders to ensure they will ship on time.
    • Works with purchasing to monitor delivery expectations.
    • Works with our credit department and supplies them with all necessary paperwork needed.
    • Will interface with the customer to gather all necessary documents to fulfill any requirements laid out by credit department.
    • Will work with our shipping department to communicate any special instructions regarding shipping
    • Will work with the technical lab to confirm the equipment will be complete to ship on time.
    • Identifies past due orders and will work with the sales team and management to find a resolution.
    • Responds to sales inquiries regarding the status of orders and will engage sales when there are unforeseen delays from purchasing or the lab.
    • Performs other tasks as assigned.


    • Ability to work in a fast pace environment
    • Solid written and oral communication skills
    • Tactful approach with sensitive information
    • Requires good computer skills with the ability to access, input and retrieve data from the Company database and basic working knowledge of Excel and Word
    • Strong initiative and good organizational skills are necessary
    • Knowledge typically gained through (2) two years administrative and (1) one year sales related experience
    • Ability to work overtime as necessary.



    • Level of accuracy and follow-up on pending orders
    • General performance as defined by standard company performance evaluation form



    All positions will require, to some degree, the physical abilities described below in order to perform the essential functions of the job:


    Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods.  Full time is typically considered to be 40 hours per week.


    • Communicate effectively, both verbally and in writing.
    • Move around and through all work areas as needed; may include climbing stairs or ladders.
    • Lift and/or move up to 10 pounds (i.e. books, reports, binders, etc.).
    • Regularly sit at the assigned workstation.
    • Use keyboard or equivalent equipment to access the computer.
    • Use hands to manipulate documents and general paperwork in order to view contents.
    • Read documents, reports, files, etc.
    • Communicate effectively using the telephone


    "100 Fastest-Growing Companies" Fortune Magazine, 2012

    "Best Practices Award Company of the Year" Frost & Sullivan, 2012

    "100 Most Trustworthy Companies" Forbes Magazine, 2014, 2010 and 2009



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