Electro Rent Corporation

Account Analyst, Collections

ID
2017-1139
Location
Van Nuys, CA

Overview

Electro Rent is the largest, most comprehensive test equipment services provider for market-leading customers around the world. We are focused on delivering outstanding service for customers across a broad range of industries including Aerospace/Defense, Telecommunications, Mobile/Computing, Power & Industrial, Automotive, Medical, Education, New Space, Data Products Rental and more. With 1.1 billion of inventory, immediate shipping to over 100 countries, and a world-class accredited calibration and repair lab, our team of experts solve tough technical and financial challenges related to testing. We are actively seeking an Account Administrator to support the collections function by ensuring that all aging targets are met. The role includes being the primary point of contact for customers in securing payments and working with internal teams to ensure timely resolution of outstanding issues. This position proactively manages an assigned group of customer accounts receivables through direct customer contact in order to minimize past due balances.
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Responsibilities

  • Following established guidelines, contacts assigned accounts directly to effectively collect outstanding monies. Exercises independent judgment in obtaining payments
  • Ensures barriers to payment, such as proper approvals, expired PO's, and disputes are quickly identified and mediated. Communicates issues to appropriate party, conducts research as necessary and follows-through to resolution (successful collection and application)
  • Develops effective relationships with customers. Understands their process, key players and how to work efficiently within their system to collect outstanding balances effectively
  • Keeps accurate records tracking progress and status of accounts
  • Occasionally, performs other duties as assigned

Qualifications

  • Knowledge typically gained through the achievement of an AA degree or equivalent
  • Knowledge typically gained through 3 years of practical experience in Credit and/or Collections
  • Ability to tactfully communicate (oral and written) with customers and make effective decisions in how the account should be handled, especially on large or more difficult accounts
  • Proficient in Microsoft Office and technology applications experience
  • Strong analytical skills are required
  • Ability to work in a team environment in making business decisions and implementing process

 

We offer a competitive compensation package and a wide range of benefits including an on-site fitness center. We look forward to you joining our team!

 

“100 Fastest-Growing Companies” Fortune Magazine, 2012

 

“Best Practices Award Company of the Year” Frost & Sullivan, 2012

 

“100 Most Trustworthy Companies” Forbes Magazine, 2014, 2010 and 2009

 

EOE

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